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Knowledge base
FAQ
General Information
7
What is the 100% Buyer Guarantee policy?
Is TicketSales.com a legitimate site?
How do I purchase tickets on your site?
Can I buy my tickets from a scalper at the venue?
What is a primary and a secondary market in terms of tickets?
See all 7 articles
Browsing For Tickets and Placing an Order
20
How do I search for tickets on your site?
How do I add a different set of tickets to my cart? Why won't it work?
How do I filter tickets by quantity, price, location, etc.?
Why can't I select the quantity of tickets that I need?
How far in advance can I purchase tickets? How close to the event can I purchase tickets?
See all 20 articles
Ticket Delivery
28
How are Mobile E-tickets, Email Delivery, and Instant Download different forms of tickets? How do I use these tickets?
Does TicketSales.com guarantee that I receive my tickets on time for the event?
Can I track the shipping of my tickets?
I have not yet received my tickets after placing my order yesterday and selecting Overnight Delivery at checkout. What has happened to the tickets?
What if I am not available when the tickets are delivered?
See all 28 articles
Cancellations and Exchanges
3
If events are cancelled or rescheduled, do you offer any compensation?
Is it possible to cancel my order or exchange my tickets for other tickets?
How does the Coronavirus pandemic impact events?
Pricing and Fees
9
Are the prices listed for a single ticket or for more than one ticket?
Who chooses the ticket price on TicketSales.com?
Can I haggle the price down for tickets?
Are the better seats always more expensive?
Do ticket prices rise or fall closer to the event?
See all 9 articles
Ticket and Event Information
8
What does "Obstructed View" mean for tickets?
My name is not on my tickets. What should I do?
Where can I find out the venue opening hours and which acts perform at what time?
When the seller confirms my order will I be notified?
Do I need to print and bring my order summary to the venue?
See all 8 articles
