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What is the 100% Guarantee policy?
Is TicketSales.com a legitimate site?
How do I purchase tickets on your site?
Can I buy my tickets from a scalper at the venue?
What is a primary and a secondary market in terms of tickets?
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Browsing For Tickets and Placing an Order
How do I search for tickets on your site?
How do I add a different set of tickets to my cart? Why won't it work?
How do I filter tickets by quantity, price, location, etc.?
Why can't I select the quantity of tickets that I need?
How far in advance can I purchase tickets? How close to the event can I purchase tickets?
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How are Mobile E-tickets, Email Delivery, and Instant Download different forms of tickets? How do I use these tickets?
Does TicketSales.com guarantee that I receive my tickets on time for the event?
Can I track the shipping of my tickets?
I have not yet received my tickets after placing my order yesterday and selecting Overnight Delivery at checkout. What has happened to the tickets?
What if I am not available when the tickets are delivered?
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Cancellations and Exchanges
If events are cancelled or rescheduled, do you offer a refund?
Is it possible to cancel my order or exchange my tickets for other tickets?
Pricing and Fees
Are the prices listed for a single ticket or for more than one ticket?
Who chooses the ticket price on TicketSales.com?
Can I haggle the price down for tickets?
Are the better seats always more expensive?
Do ticket prices rise or fall closer to the event?
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Ticket and Event Information
What does "Obstructed View" mean for tickets?
My name is not on my tickets. What should I do?
Where can I find out the venue opening hours and which acts perform at what time?
When the seller confirms my order will I be notified?
Do I need to print and bring my order summary to the venue?
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