When going through the checkout process, you will see a breakdown of all of the charges. Generally the charges consist of the cost of the tickets, a service fee, and a delivery fee. The service fee is the only portion of the order total that TicketSales.com receives. This fee is used to cover the cost of our website as well as pay our full service customer support staff. Even with this additional fee, order totals on our website are typically comparable, or even better, than other sites on the secondary marketplace!